Frequently Asked Questions
Everything you need to know about our premium apparel and services.
What is your standard shipping policy?
We offer standard ground shipping on all domestic orders, typically arriving within 5-7 business days. Expedited shipping options are available at checkout for an additional fee.
How do I process a return or exchange?
We accept returns and exchanges on unworn, unwashed items with original tags within 30 days of delivery. Simply visit our online portal to generate a prepaid return label.
Where are Knickerbocker products manufactured?
We pride ourselves on ethical manufacturing. Most of our core collection is produced in our own factory in New York, while specialty items are sourced from partner artisans in Portugal and Japan.
How should I care for my garments?
To ensure longevity, we recommend washing most items in cold water and hanging them to dry. Specific care instructions can be found on the interior labels of each individual piece.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Shop Pay installments.